International Patient Services Department

Traveling overseas for treatment is a daunting challenge. This is the reason why we have gone the extra mile to ensure that we leave no stone unturned to make life easier for our international patients.

From facilitating the perfectly curated Indian experience, to making sure that all logistical requirements of the trip and treatment protocols are handled with maximum efficiency, the dedicated team at VS Hospitals has it all covered.

We have a dedicated International Patient Services Department that provides round the clock assistance to all the needs of patients coming from abroad. Do not hesitate to get in touch with us for a bespoke experience for your trip to Chennai.

Our services to international patients

Getting a medical opinion using available reports
Fixing up of appointments prior to arrival
Travel arrangements – (Medical Visa, air ticketing, airport transfers etc..)
Arrangement of accommodation and boarding for patient’s attendants as per their needs.
Counselling on budget outlay and expenses for the treatment
Language interpretation services for non-English speaking foreign nationals
Arrangements for special dietary requirements of patients
Extension of medical visa
Follow up services after departing to home country

Why Chennai

Chennai is one India’s most vibrant metro cities. Steeped in history, this southern city is legendary for its intelligence, enterprise, and hard work. Over centuries Chennai has forged a great legacy as a fountain head of commerce and culture; it is a beacon of excellence across several facets of life.

In the last few decades Chennai has become synonymous with world-class healthcare. People from all over the globe are choosing as their healthcare destination of choice; the reasons for this are many. Chennai was at the forefront of the private healthcare revolution in the country. This head-start has translated to a leap in the delivery of cutting-edge healthcare in the city.

With over 45% of international patients visiting India for treatment preferring Chennai, it is The hub for affordable quality health care in the country. The treatment facilities in the city are at par with the best in the world, while the cost of treatment is considerably less.

The cosmopolitan nature of the city and the warmth of its people, combined with a sound infrastructure make patients from all corners of the world feel at home here.

Plan your visit

Every year, people from all over the world receive healthcare from VS Group of Hospitals. International patient services is here to assist you before, during and after your trip to VS Hospitals. Here are the steps to take in planning your visit to VS.

Prepare to schedule your appointment

Read over the information in this website to learn how International patient services will help you.
Have your calendar ready so you know what dates are convenient for you to travel (Do not purchase tickets until your appointments are made, however).
Have copies of your medical history ready to discuss.
If you have health insurance, have your health insurance information ready to provide.
Obtain the necessary documents (VISA etc.)
Obtain all medical records in English

Schedule your appointment

To schedule an international patient appointment with VS Group of Hospitals, please contact International Patient Services on +91-9962 242 000 or you can also mail it to care@vshospitals.com.

Scheduling Questions

During scheduling we will ask for the following information:

Your language assistance needs.
Your medical history. If you have obtained your medical records in English, we will give you mailing information so you can send them to us.
Your health insurance information. A copy of your insurance card must be provided. If you do not have health insurance, we can discuss your preferred method of payment.
Members of your family who are interested in scheduling appointments. Upon notification we will make all necessary appointments for you and your family.
Your contact information. Please provide an email address (email is preferred).
If you require special medical needs, please inform us prior to your arrival.

Confirm your appointment

Once your appointments are scheduled, you will receive a confirmation in your email. It will detail the appointment information and any instructions you need to follow. A confirmation of your medical appointments (required by foreign embassies) will be included in the mail.

Once your appointments are confirmed, it is time to make travel arrangements.

Why choose VS Hospital

VS Group of Hospitals has a dedicated international patient services department which specialises in caring for international patients who visit our hospital from around the world.

Our doctors are used to working with doctors from other countries, like yours.
Interpreters who are native speakers and are certified healthcare interpreters.
Co-ordinators who are familiar with your country and language, and will help you throughout your visit.
World-Class Medical infrastructure spread across three facilities in the heart of Chennai, Tamil Nadu, India.
Received the ISO 9001:2008 Certification.
Experienced nursing and support staff are trained to inculcate compassion and love in their service
State-of-the-art diagnostic and treatment facilities are comparable with the best that is available anywhere in the world
With more than 30 specialities we can understand and treat ailments with a multi-disciplinary approach
Rated one of the best hospitals by a recent survey conducted by a popular television network.
International Patient Services helps you with all of the details of travelling and care, so you can focus on healing.

Accommodation

Depending on your budget, accommodation will be arranged for you and your attendant at

Special Services

Airport transfers and Ground transportation
Prayer mats to all patients, marking the directions for prayers
Mosque visits on Fridays for patient attendars on request
24/7 compassionate care
Temporary SIM Card arrangement
Free Wi-Fi Facility
Assistance for Sightseeing / Shopping / Money Exchange
Food Menu of your choice (*Available on request and will be charged extra)

Patient’s Rights and Responsibilities

As a health care facility, we are committed to delivering quality medical care to you, our patient and to making your stay as pleasant as possible. The following “Statement of Patient’s Rights”, endorsed by the administration and staff of this hospital, applies to all patients. In the event that you are unable to exercise these rights on your own behalf, then these rights are applicable to your designated / legal representatives / next of kin.

We honour and attest to your right as a patient to:

Access

Receive appropriate medical care without discrimination
Contact and speak with the doctors ordering your care
Communicate and receive a timely response to your complaints by contacting Patient Relations

Respect and Dignity

Be treated as an individual, with unique needs and desires within the hospital premises
Receive care free of unnecessary restraints
Be assured of the confidentiality of your medical information
Have your personal privacy respected
Make informed choices about your care and treatment including the decision to refuse treatment

Coordination of Care

Know who is in-charge of your care
Know the identity of your physicians and your caregivers

Information, Education and Communication

Be given complete and current information about your injury or illness, course of treatment and outcomes of care, including unanticipated outcomes, in a manner that you can understand
Participate in decisions about your diagnosis, treatment and discharge
Know the potential risks and benefits of procedures and treatments
Receive an estimate and an explanation of charges, given to you in a manner that you can understand

Involvement of Family and Friends

Be given the option of having a family member, family doctor or friend notified of your admission
Involve family members and friends in your care when it is safe and possible

Physical Comfort

Be cared for in an environment that is healing, clean and safe
Receive a timely response to your pain with the intention of maximizing your comfort

Emotional Support

Express concerns, be listened to and receive an appropriate response
Have your spiritual needs respected

Transition and Continuity of Care

Have access to people outside the hospital, whether through visitors, written or verbal contact, including private phone conversations as appropriate to clinical setting
Receive continuity and consistency of care within VS Hospitals

As a partner of our healthcare team, we ask that you:

Provide complete and accurate information about your current and past state of health, including past illnesses, hospitalizations and the medications you are taking
Inform us if you perceive a problem with your care
Talk to us about your pain and options for minimizing it
Ask questions when you do not understand what are we saying or asking you to do
Follow the treatment plan that you developed with your doctors
Accept responsibility for your health outcome, if you choose not to follow your treatment plan
Follow the rules and regulations of our hospital, which have been put in place for your safety and the safety of others
Assist our hospital in providing a safe environment by sharing your observations if you perceive unsafe conditions or practices
Show respect and consideration for your caregivers and other patients and families by controlling noise and disturbances, refraining from smoking and respecting others’s property
Kindly do not Tip the Housekeeping / Nursing / Valet and other staffs at the hospital. We are here to serve you and make sure that your stay at VS Hospitals is satisfied.
Respect that Hospital is an Equal Opportunity Employer and reserves the right to assign a competent caregiver with skills that match your clinical needs.

FAQ

Have any doubts? We look forward to answering your questions.

Will the hospital arrange for accommodation for the patient and family?

On demand of accommodation arrangement, depending on your budget, accommodation will be arranged for you and your attendant in hotels or serviced apartments nearby the hospital.

Does the hospital provide with transportation facilities from the airport to the hospital?

Yes. We provide you with services like Airport transfers and ground transportation.

Are cash accepted in foreign currency?

Yes. Cash can be paid in USD, EUR or GBP for the hospital bills.

Is direct payment at the hospital possible for International Patients?

Yes. You can pay your bill at the hospital directly through Wire transfer, cash, card, traveller’s cheques. We accept Visa, Mastercard, Amex and Cirrus.

How easy is it to get a Visa to visit India for treatment in VS Group of Hospitals?

It’s really easy and hassle-free. After confirmation of your visit to our hospital, we will send a visa invite letter to the Indian Embassy in your country. A copy of the letter will be marked to you. This will enable you to get the visa with ease.

Payment

Wire Transfer

Transfer money directly from your bank account to VS Hospitals Bank Account. It takes about 7 working days for the funds to be credited. Any excess amount will be transferred back to the account or refunded in cash at the time of discharge at the hospital.

Bank Details

Direct payment at the hospital

Pay your bill at the hospital directly through cash, card or traveller’s cheques. We accept Visa, Mastercard, Amex and Cirrus. Cash can be paid in USD, EUR, GBP.

Insurance

If your medical insurance policy covers overseas medical treatment and expenses, we will be happy to discuss payment options with your insurance provider.

International Patients

+91-9962 242 000