Billing and Insurance

Our hospital was founded on a better model of care – one designed around patients’ needs that provides a higher level of quality and service affordably. We do this through innovative design, excellent customer service, and the efficient use of technology.

Our entire team believes in building trust-based partnerships with our patients. Rather than simply writing a prescription and sending you on your way, your primary care provider (PCP) will collaborate with you as your long-term health care advocate, help you manage your health issues and navigate complex decisions, and empower you with the knowledge and guidance you need to make positive changes. We use diagnostic tests appropriately, wary of the risk of overdiagnosis, and strive to ensure that follow-up plans are clearly understood.

Moreover, we’re focused on caring for you in a holistic manner – taking all aspects of your health and lifestyle into consideration. To help you restore and maintain optimal health, we’ve made some specialty services available to you on-site at select locations. As we grow, we’ll continue to add more services to make our care as comprehensive and effective as possible.

Your PCP at One Medical is your first point of contact for your health care needs, bringing you the peace of mind that comes from having a trusted advisor in your corner. But should you ever require a specialty consultation or hospitalization, we’ll help you make the best possible choice, and we’ll ensure a well-coordinated referral.

One Medical works with nearly all of the hospitals in the area, allowing you to go to the hospital of your choice, and we can help coordinate care as needed. If you see one of our providers and need to see a specialist for a follow up at a hospital, we can provide the referral and help coordinate the logistics. If you end up at a hospital for another reason, we can help you have all your medical records transferred , so your provider will be able to review your stay and test results and help with any needed follow up.

Our primary care providers can address a wide range of urgent and acute concerns. Because we offer same-day appointment availability and 24/7 access to our clinical team, we are a great option for urgent needs. If you have a concern after-hours or are unsure whether you should go straight to an urgent care facility or the nearest emergency room, please call our office to be connected with our team.

The term primary care refers to the kind of medical care you need first — before you get sick, before you need to see a specialist, before you need to go to a hospital. With an emphasis on family practice and internal medicine, as your primary care providers we  will address your essential health needs by:

Focusing on prevention and screening

Working closely with you to plan for your health

Acting as a hub for medical information with a comprehensive, accurate and secure repository for your records

Coordinating your tests, treatments, specialist visits and hospitalizations

Providing plain-spoken guidance, insight and advice

Offering cost-effective solutions to better manage medical expenses

From preventive medicine to holistic integrative care to home remedies, we leverage the latest medical research, our collective experience and feedback from you to keep you healthy—whether you’re already in good health, suffering from a minor cold or experiencing a life-changing illness.

Above all, primary care providers offer continuity. In your quest to become and remain as healthy as possible, we are your partners for the long term.

We believe primary care should be the first stop in your healthcare journey; it’s where you turn for guidance and support before you get sick, before you see a specialist, and before you need to seek hospital care. Our providers combine excellent customer service with an efficient use of technology to deliver high-quality, affordable service that’s designed to fit your unique needs.

As your  primary care providers (PCPs), we take your well-being seriously. With an emphasis on family practice and internal medicine, we address all your essential health needs by:

Making prevention and wellness a priority
Collaborating with you to customize the best plan that suits your individual needs and goals
Providing a comprehensive, accurate, and secure repository for all your medical information
Seamlessly coordinating your care, including tests, treatments, specialist visits, and hospitalizations
Providing easy-to-understand, accessible advice, guidance, and insight
Offering cost-effective options that empower you to prioritize your health
We leverage the latest medical research and cutting-edge technology to offer the most comprehensive primary care available. We draw upon our team’s extensive collective experience and your personal feedback to create a truly one-of-a-kind primary care experience. From preventive medicine to integrative care, we have the tools to keep you feeling your best — whether you’re already in good health, suffering from a minor cold, or facing a life-changing illness. Our primary care providers are your partners in cultivating and maintaining long-term health.

The Annual Membership Fee allows us to offer you the innovative digital health tools and value-added services that makeour clinic special.The Annual Membership Fee is paid to 1Life Healthcare, Inc., the healthcare technology and management company affiliated, that develops the digital health tools and enhanced services that One Medical offers to its members.

The Annual Membership Fee covers costs associated with access to the 1Life Healthcare proprietary technology platform, which includes such benefits as online appointment booking and online prescription renewal requests. Members who pay the Annual Membership Fee also have access to time-saving services through the One Medical Mobile App offered by 1Life, including online appointment booking, online prescription renewal requests, on-demand video visit technology, and digital access to virtual medical services on the go.

The Annual Membership Fee also covers costs associated with high-touch and value-added non-medical services including lifestyle and wellness offerings and value-added personal assistance services. The Annual Membership Fee is not a covered benefit under most health insurance plans.

Payment of the Annual Membership Fee is not a prerequisite for receiving medical care in our offices. 

We accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that we accept are listed on our Insurance page, but since the list periodically changes, we encourage you to call us if you don’t see your plan.

We believe that quality health care should be accessible to everyone, so if you have a high-deductible health plan or are not insured, we also offer affordable options for working together.

You can currently access your bills through the link in emails we send about your bill. You’ll need to log in to your account from the link in the email you receive.

We take the security and confidentiality of your personal information seriously. We follow industry best practices in software development and testing, including periodic vetting by internal and external security researchers. Your data is encrypted in transit and at rest, and our infrastructure runs on an industry-leading highly secure, HIPAA-compliant data center.

If you are a security researcher and you believe you have identified a security issue, please contact  our support agents.We are committed to working with the community to verify, reproduce and respond to all legitimate reports.