We honour and attest to your right as a patient to:

Access

• Receive appropriate medical care without discrimination
• Contact and speak with the doctors ordering your care
• Communicate and receive a timely response to your complaints by contacting Patient Relations

Respect and Dignity

• Be treated as an individual, with unique needs and desires within the hospital premises
• Receive care free of unnecessary restraints
• Be assured of the confidentiality of your medical information
• Have your personal privacy respected
• Make informed choices about your care and treatment including the decision to refuse treatment

Coordination of Care

• Know who is in-charge of your care
• Know the identity of your physicians and your caregivers

Information, Education and Communication

• Be given complete and current information about your injury or illness, course of treatment and outcomes of care, including unanticipated outcomes, in a manner that you can understand
• Participate in decisions about your diagnosis, treatment and discharge
• Know the potential risks and benefits of procedures and treatments
• Receive an estimate and an explanation of charges, given to you in a manner that you can understand

Involvement of Family and Friends

• Be given the option of having a family member, family doctor or friend notified of your admission
• Involve family members and friends in your care when it is safe and possible

Physical Comfort

• Be cared for in an environment that is healing, clean and safe
• Receive a timely response to your pain with the intention of maximizing your comfort

Emotional Support

• Express concerns, be listened to and receive an appropriate response
• Have your spiritual needs respected

Transition and Continuity of Care

• Have access to people outside the hospital, whether through visitors, written or verbal contact, including private phone conversations as appropriate to clinical setting
• Receive continuity and consistency of care within VS Hospitals

As a partner of our healthcare team, we ask that you:

• Provide complete and accurate information about your current and past state of health, including past illnesses, hospitalizations and the medications you are taking
• Inform us if you perceive a problem with your care
• Talk to us about your pain and options for minimizing it
• Ask questions when you do not understand what are we saying or asking you to do
• Follow the treatment plan that you developed with your doctors
• Accept responsibility for your health outcome, if you choose not to follow your treatment plan
• Follow the rules and regulations of our hospital, which have been put in place for your safety and the safety of others
• Assist our hospital in providing a safe environment by sharing your observations if you perceive unsafe conditions or practices
• Show respect and consideration for your caregivers and other patients and families by controlling noise and disturbances, refraining from smoking and respecting others’s property
• Kindly do not Tip the Housekeeping / Nursing / Valet and other staffs at the hospital. We are here to serve you and make sure that your stay at VS Hospitals is satisfied.
• Respect that Hospital is an Equal Opportunity Employer and reserves the right to assign a competent caregiver with skills that match your clinical needs.